Will we ever tire of navigating the multiple layers of intermediaries between the customer and the provider, while corporate profits soar to unprecedented heights?
If we had to summarize what's wrong with Corporate America and the entire U.S. economy, we can start with all the intermediaries between the provider and the customer. There are a number of examples we're all familiar with.
One is healthcare, where a veritable phalanx of intermediaries filters the interactions between doctors and patients so heavily that the traditional practice of medicine has been nullified.
By traditional I mean the arrangement that was conventional a few short decades ago: you went to the doctor of your choice (typically, the same doctor your family used), he/she treated you, and you paid the doctor's bill in cash. Only hospitalization was covered by the minimal (and minimally limiting) healthcare insurance plans of the time.
The second example is home appliances purchased at a Big Box retailer. Here's the list of interactions between Corporate America and the customer:
1. Customer enters Big Box Store and is sold a high-margin appliance, unless customer insists on the sale item. Either way, the appliance was assembled in China for a few hundred bucks and shipped to the U.S. for a few more bucks. The difference between the low cost and the price the customer pays is gross profit for Corporate America.
2. Customer and sales person both know the reliability of the appliance, regardless of brand or price, is low, so an extended warranty is an easy sale. The manufacturer's warranty is typically one year, and the extended warranty tacks on a couple years to the minimal manufacturer's warranty.
(Recall that not too long ago in America, any major appliance was expected to last a few decades, not a few years.)
3. Customer shells out $1,000 for the appliance and another $300 for the extended warranty, and a few more bucks for delivery.